terms and conditions

Introduction

Please make sure that you read the following terms and conditions carefully. You should understand that by ordering or engaging with any of the digital marketing services which are offered on www.krooples.com, then you agree to be bound by these terms and conditions.

The website www.krooples.com including its URL are owned and operated by parent company LUNAR ENTERPRISES.

Ordering digital marketing services

By placing an order through www.krooples.com then you warrant that you are legally able to enter into binding contracts and that you are aged over 18 years old. All orders placed online are subject to acceptance by www.krooples.com and all orders of services will be confirmed by email, which will include the invoice for the services which you have booked as well as your invoice and terms of business for the services which have been agreed.

All customers need to create an account on www.krooples.com before they are able to order any of the digital marketing services. This will require customers to enter a secure username and password. All customers are responsible for all of the activity which takes place on their accounts, so do not share your password or personal log-in information with anyone else.

Contract duration

When you sign up for digital marketing services with www.krooples.com you will choose the duration of your digital marketing campaign or package at the time of placing the order. Our services will last for the duration of the time that has been requested by the customer, and the customer shall be billed accordingly. Contracts can be extended at any time by getting in touch with a member of customer services. However, if you wish to leave a contract early then please be advised that you will still be liable to pay the full amount for the services due.

It is the customer’s responsibility to review the duration of the contract to ensure that the specified time is sufficient to deliver the services in accordance with their needs.

Custom packages

When creating a custom package with www.krooples.com we will ask customers to arrange a call with a member of the team so that we may have the opportunity to fully understand the needs of you and your business in order to create a tailored package.

All of our packages are made bespoke. Before arranging a call with a member of the team we will ask all of our clients to provide a thorough brief detailing the digital marketing services which they are interested in as well as an overview of the goals and ambitions of their business.

We ask all our customers to be as thorough as possible when submitting a brief to us, as the services will be built off the back of it.

Pricing and payments

As soon as we confirm the receipt of your payment, then a contract is formed between the customer and www.krooples.com. All payments are processed securely using third party payment providers, and we do not store any of your personal or financial information on any of our servers.

All of the prices which are payable for the digital marketing services which you have ordered through www.krooples.com will be clearly indicated on your invoice. All of our services and packages are priced differently. Payment for all services must be made in advance.

We reserve the right to change the prices of any of the products and services which are offered on www.krooples.com without prior warning. Any changes which are made will not affect the prices of orders which have already been placed with us.

Payments are accepted via both credit and debit cards. As soon as your payment has been processed then LEK, UAE will appear on your bank statement as the billing descriptor.

Cancellations and refunds

All customers have the right to cancel their order of digital marketing services booked on www.krooples.com provided that work has not yet begun on the services. When work has begun on a campaign, then customers will still be liable for the prices in full. If you request a cancellation before work has begun on the campaign then you will be issued a refund in full.

All refund requests need to be requested in writing within 14 days of a campaign beginning. Unfortunately we are unable to consider any refund requests which are made after this time, nor are we able to offer cancellations or refunds beyond the terms of this refund cancellation policy.

Copyright

All copyright and other intellectual property rights which relate to any of the content on www.krooples.com or any of the information which is provided to you is either owned by us or licensed to us. Copying, adapting or any other use of this materials included as part of our service without our prior permission is strictly prohibited.

Warranty

The website www.krooples.com is provided on an “as is” basis and no warranty, express or implied, of merchantability, of satisfactory quality or fitness for a particular purpose or use shall apply to this website.

Damages and Liability

In no event shall www.krooples.com be liable for any direct, indirect, punitive, incidental, special or consequential damages arising out of or in any way connected with your access to this website, display or use of this website or with the inability to access this website.

Governing Law and Jurisdiction

The terms of our business and these terms and conditions are governed by the courts of the UAE.

Get in touch

If you have any questions about these terms and conditions, then please get in touch with us by using the contact information provided on the ‘Contact Us’ page.