Privacy Policy

Introduction

This privacy policy describes the way in which www.krooples.com collects uses, maintains and discloses personal information from its users during the course of business. This privacy policy applies to all website users of www.krooples.com, including those who are just browsing, as well as to the products and services which we offer on www.krooples.com.

By using the website www.krooples.com or engaging in any of our digital marketing products and services then you agree to have your information processed in accordance with the terms of this privacy policy. The website www.krooples.com including its URL are owned and operated by LUNAR ENTERPRISES.

Personal information

We may collect some personal information from users of the website www.krooples.com in a number of ways. These include, but are not limited to, when a user visits the website, registers on the website, places an order, fills out a form on the website or otherwise contacts us.

When booking digital marketing services or when creating an account on www.krooples.com users may be asked to provide their name, email address, phone number as well as their payment information.

We will only collect this information from users of www.krooples.com when they voluntarily submit it to us. users may refuse to provide us with any of this information, however it will limit the amount of products and services which we will be able to offer them.

Personal information

We may also collect some non-personal information from customers when they visit the website. This could include information such as their browser name, the type of computer that they are using as well as the operating system which they are on. This information is for the purpose of our analytics and can not be used to identify any users of www.krooples.com personally.

Cookies

The website www.krooples.com uses cookies in order to enhance user experience. The user’s web browse will place cookies on their hard drive for record keeping purposes as well as remembering certain bits of information about them. Users may choose to set their web browser to deny the use of cookies, or to alert them when cookies are being sent. However, if they do so then some parts of the site may not work as well.

How we use personal information

We use the personal information which we collect from users of www.krooples.com in a number of ways. These include but are not limited to:

  • Improving our levels of customer service.
  • To personalise the user experience on www.krooples.com.
  • To better understand how users use our services.
  • To provide feedback on our products and services.
  • To send customers information about our products and services, but only in cases where they have requested this.
  • To contact customers with information about the digital marketing services which they have booked with www.krooples.com.
  • We may use this information to improve our website.

How we protect personal information

We have appropriate data collection, storage and processing practices as well as security measures to protect this personal information from any unauthorised access. All sensitive and private information, including payment information, is processed using a secure SSL (Secure Socket Layer) channel which is encrypted and protects the information.

In addition, we do not sell, share, rent or trade any personal information for users to others. We may share our generic or aggregated forms of demographic information regarding our visitors and overall use of the website for the reasons which have been outlined above. We may also use some third party providers to help us run our business and we mat share some of this personal information with these third parties but only when you have given us your permission to do so.

Your rights

Under the terms of the GDPR all customers have a umber of rights with regards to their personal data which include:

1) The right to access your information.

2) The right to request that we delete all or some of your information that we have collected about you.

3) The right to request that we send the personal information that we have collected about you to another provider.

4) The right to request that we amend any of the information that we hold about you.

5) The right to withdraw your consent to the processing of any personal data.

6) The right to request that we restrict the processing of your personal data.

7) The right to lodge a complaint regarding our collection, sharing and processing of your personal data.

Get in touch

If you have any questions about this privacy policy, then please get in touch with us by using the contact information provided on the ‘Contact Us’ page.